A conflict management strategy that involves sharing and exchanging information to the extent that both individuals give up something to find a mutually acceptable decision.

Interaction between individuals from different cultures. The term cross-cultural is generally used to describe comparative studies of cultures. Inter cultural is also used for the same meaning.

is the final stage of cross-cultural learning and signals the individual's ability to work effectively across cultures. Cross cultural competency necessitates more than knowledge, awareness and sensitivity because it requires the digestion, integration and transformation of all the skills and information acquired through them and applied to create cultural synergy within the workplace or elsewhere. This should be the aim of all those dealing with multicultural clients, customers or colleagues.

refers to a surface level familiarization with cultural characteristics, values, beliefs and behaviours. It is vital to basic cross-cultural understanding and without it cross-cultural competence cannot develop.

refers to an individual's ability to read into situations, contexts and behaviours that are culturally rooted and consequently the individual is able to react to them suitably. A suitable response necessitates that the individual no longer carries his/her own culturally predetermined interpretations of the situation or behaviour (i.e. good/bad, right/wrong).

is a field of study that looks at how people from differing cultural backgrounds try to communicate. As a science, Cross-cultural communication tries to bring together such seemingly unrelated disciplines as communication, information theory, learning theories and cultural anthropology. The aim is to produce increased understanding and some guidelines, which would help people from different cultures to better, communicate with each other.

refers to the ability to recognize cultural differences and similarities when dealing with someone from another culture and also the ability to recognize features of own behaviour, which are affected by culture.

Training people to become familiar with other cultural norms and to improve their interactions with people of different domestic and international cultures.

is the identity of a group or culture, or of an individual as her/his belonging to a group or culture affects her/his view of herself/himself. People who feel they belong to the same culture share a common set of norms.

A state of distress and tension with possible physical symptoms after a person relocates to an unfamiliar cultural environment. This term was used by social scientists in the 1950s to describe, the difficulties of a person moving from the country to a big city but now the meaning has changed to mean relocating to a different culture or country.